Frequently Asked Questions

The Booking Process

  • We say the earlier the better! Preferably between 8 to 6 weeks prior to your event. Promptly contacting us once you have a confirmed date for the event ensure we can get moving with the booking process as soon as possible. Our scheduling is done on a first-come, first-served basis. Quote requests are accepted up to 2 weeks before the event but are not guaranteed until a retainer fee, or full payment, depending on when booking, has been made.

    For events requested less than three weeks before the event date, a rush fee may apply.

  • We are honored that you would like to partner with us for your event . Click here to be directed to our inquiry form.

  • We certainly do! We offer a Complementary 15 Minute consultation. You can schedule one here.

  • On-site installations.

    To request an on-site installation, please kindly submit an inquiry on our website. We will promptly follow up within 24-48 hours to discuss your specific requirements. Once the design is confirmed, we will send you an invoice via email to secure a nonrefundable retainer fee and reserve your event date.

    Quick POP Collection - Grab & Go Service

    Click the “Quick POP Collection” tab on our website. Select and add your preferred balloon design to your cart then complete your purchase through our website. Upon receiving your order, we will reach out to you to arrange a convenient date and time for you to collect your balloons.

  • Once your retainer fee or full payment is received, depending on the timing of your booking, we’ll dive right into the planning and design process, working closely with your desired color palette to craft the perfect display.

    On the day of your event, you can count on us to bring your vision to life and add that unforgettable POP to your celebration!

  • We certainly value all the designs our client share with us but unfortunately we cannot replicate the work of other designers, including our own. However, we can certainly draw inspiration from the designs to create a personalized and unique arrangement for your event. We would be thrilled to have the opportunity to develop an entirely original concept just for you.

  • You can send the photo(s) to us via email at info@lotsapopballoons.com

Payment Information

  • To secure your event date with us, the retainer fee depends on how far in advance your booking is made.

    • If your event is booked between 6 to 4 weeks before the big day, we require a 50% deposit at the time of booking.

    • For events booked within 4 weeks, full payment is due when booking.

    • Please note: For events requested less than three weeks before the event date, a rush fee may apply.

    This ensures that we have everything in place to create the perfect display for your event.

  • A retainer fee is required to secure your event date and obtain the necessary materials for your design. Without this fee, we cannot assure the availability of your preferred date, as our scheduling operates on a first-come, first-served basis.

  • Our retainer fee is non-refundable, as it secures your event date and allows us to begin planning and reserving the necessary materials to create your custom display. We take great care to ensure every detail is perfect, and this fee helps us guarantee that your special occasion receives the attention it deserves.

  • Your final payment is due 2 weeks prior to your event date. This allows us to finalize all the details and ensure everything is perfectly set for your special day.

  • Currently, we only accept online payments. Once our clients approve a quote, the estimate is transformed into an invoice and emailed. After the invoice is sent, clients can conveniently submit their payment online using Visa, Mastercard, AMEX, or ACH. Upon completing the payment, you will receive a receipt. Please note that we do not accept cash as a payment option.

Installations

  • Absolutely! We can create beautiful outdoor balloon displays. We use high-quality, biodegradable balloons for our installations. However, due to the nature of balloons, we cannot guarantee that they will stay flawless once they are out of our care. Depending on the season and weather, we may recommend specific placement to help increase their durability.

    Please note, LotsA Pop Balloons cannot be held responsible for the condition of balloon installations after they’ve been delivered or set up in good condition. This includes, but is not limited to, issues like damage, deflation, burst balloons, or exposure to outdoor elements such as extreme temperatures, sharp objects, or mishandling after installation. We'll work with you to create a stunning display, but outdoor conditions are always something to keep in mind!

  • No! For outdoor balloon arrangements, we highly recommend choosing lighter-colored balloons, as they tend to hold up better in direct sunlight and heat. Lighter shades reflect sunlight, while darker colors absorb it, which can cause quicker deflation. Whenever possible, we’ll strategically place the balloons in shaded areas to help extend their lifespan and minimize oxidation.

    While we can’t control the weather, we’ll do everything we can to meet your setup preferences and ensure your display looks its best!

  • Absolutely! We understand the importance of working within venue guidelines, and we're here to help. We have a few in-house backdrop rental options that don't require any adhesives, tape, or command hooks. Our team can provide elegant freestanding displays that are both stunning and versatile, ensuring your event looks picture-perfect without compromising the venue's rules. We also work with a few preferred vendors that offer backdrop rental options and we’d be happy to discuss what options work best for your event. Let’s chat and find the perfect solution for your event location!

Cancelations

  • If you need to cancel your event, please reach out to us as soon as possible to start the cancellation process. For cancellations made six weeks or more before the scheduled date, and if full payment has been received, you’ll be eligible for a 50% refund, excluding the non-refundable deposit.

    Cancellations made four weeks or less before the event won’t be eligible for a refund, but we’ll gladly issue a credit that can be applied to a future event within one year of your original date. If you'd like to change the theme for your rescheduled event, a redesign fee may apply. We're here to help make your next celebration just as memorable!